Selma Flower Co. respects your privacy. This policy explains what information we collect through our website, how we use it and how we protect it. By using our website or placing an order, you agree to these practices.
Information we collect
- Your name, email address and phone number
- Recipient name, delivery address and delivery instructions
- Card message or special order instructions
- Order details, including products and delivery date
- Payment-related information processed by our secure payment provider
- Website usage information such as browser, device type and pages visited
We only collect what we need to process orders, complete deliveries, communicate with customers and operate our website.
How we use it
- To process and deliver orders to the correct recipient and address
- To contact you about an order, delivery, substitution, refund or customer-service matter
- To send order confirmations and delivery updates
- To improve website performance, security and the shopping experience
- To keep records for business, tax, accounting and legal purposes
We do not use customer or recipient information for third-party marketing.
Payment information
Payments are processed by our payment provider. Selma Flower Co. does not store full card numbers on this website.
Sharing
We do not sell, rent, trade or share customer information with third parties for marketing. Information is shared only when needed to run our business and complete your order — for example with payment processors, website hosting and security providers, email or notification services that send order updates, and legal, tax or accounting professionals when required. These providers may use the information only to provide their services to us.
Recipient information
When you order for someone else we collect the recipient’s name, address and delivery instructions, used only to complete the delivery.
Cookies
Our website uses cookies and similar technologies so the cart and checkout work, to measure traffic and to prevent fraud. You can block or delete cookies in your browser; some parts of the site may not work without them.
Security and retention
We take reasonable steps to protect your information, though no online system is completely secure. We keep order information only as long as reasonably needed for business, accounting, tax and legal purposes.
Contact
Questions about this policy: (919) 351-2586 or orders@selmaflowerco.com.